These Booking Conditions set out the terms on which you contract with us for the arrangement of travel arrangements for your trip. By making a booking with us, you acknowledge that you have read, understood and agree to be bound by these Booking Conditions. We reserve the right to change these Booking Conditions at any time prior to you making a booking request. “You” and “Your” means all persons named in a booking (including anyone who is added or substituted at a later date). “We”, “us”, “our” and “Greece and Mediterranean Travel Centre/Luxury Greece Collection” means Greece and Mediterranean Travel Centre Pty Ltd.
If these Booking Conditions are published in a brochure, then please note the information contained in the brochure may alter from time to time due to changes that are beyond the control of the operators and their agents. These changes may affect prices, duration of tours, itineraries, contents, etc. Information contained in the brochure has been carefully checked and to the best of our knowledge is correct at the time of publishing. Prices and conditions of travel are subject to change without notice.
Contact your Travel Agent or Greece and Mediterranean Travel Centre Pty Ltd to make your reservations. A booking request is accepted when we issue a written booking confirmation and you have paid your deposit. It is at this point that a contract between us and you comes into existence subject to these Booking Conditions. We reserve the right to decline any booking at our discretion. No employee of ours other than a director has the authority to vary or omit any of these Booking Conditions or to promise any discount, refund or credit. Confirmed bookings will be issued with an invoice upon confirmation detailing all services booked. It is your responsibility to ensure all details are correct. The right is reserved to correct any clear and obvious errors in rates quoted or calculated for any service notwithstanding that the invoice may have been paid in full. You must check your booking confirmation carefully and notify us of any errors as soon as possible. If we made the error and you notify us as soon as possible, we will be responsible for any supplier-imposed charges to correct the error. In other cases, you will be responsible for these charges.
We commence providing services to you as soon as we accept your booking. This includes often significant work undertaken prior to travel to arrange and coordinate the delivery of your travel arrangements. You also receive the benefit of work we undertake in anticipation of bookings. The services we provide to you are limited to: (a) the arrangement and coordination of delivery of travel arrangements by third party suppliers; (b) the delivery of any travel arrangements which we directly control, own or operate; and (c) services incidental to the services described in (a) and (b), including administrative, booking, liaison, documentation, payment processing, communication, and customer support services related to those travel arrangements .
Prices stated are in Australian Dollars ($AUD) and are current at the time of publication unless otherwise indicated. We also sometimes invoice in Euro or New Zealand dollars. The price includes accommodation, transportation and other inclusions as per the published itinerary. International and domestic airfares and airport/hotel transfers are not included unless specifically stated. Costs associated with passports, visas, vaccinations, insurance, meals (other than those stipulated), emergency evacuation costs, gratuities, and all items of a personal nature are not included. Selling prices for our products are calculated to include, but not limited to, research, brochure preparation, printing and distribution, communication costs, postage, courier fees, bank charges, currency transfers and remuneration to the travel agents. The prices do not imply that same or similar products may or may not be available at a different price if obtained from another source. Prices shown may not be valid during trade fairs, exhibitions and congresses.
We reserve the right to vary the cost of your travel arrangements prior to commencement for circumstances beyond our control such as the imposition of fuel surcharges or new or amended Government charges. We also reserve the right to vary the cost of your travel arrangements due to currency fluctuations. However, we will not vary the cost for currency fluctuations once full payment has been received by us and we will absorb the first 2% of any negative currency fluctuation. You may cancel your booking and receive a full refund if we vary the price by more than 10% due to currency fluctuations. Any such variation will be limited to the amount of the increase in costs, and we will notify you as soon as reasonably practicable.
A 10% deposit per person or $300 (whichever is the greater), is required within 7 days (unless otherwise stated) of us accepting your booking. The deposit represents a fee payable to us for services associated with the processing and confirmation of your booking and any consultations on travel arrangements that we may provide to you. Because these services are provided as soon as we confirm your booking, the deposit is non-refundable other than where we cancel your travel arrangements for reasons other than Force Majeure (see below). Please note that we may not hold any services for you until we receive payment of your deposit, meaning that services may become unavailable, or prices may increase, in which case you will be responsible for paying the increased price, and we will not be responsible if services become unavailable. Some products may require higher deposit in excess of the above. This will be advised at the time your reservation is confirmed.
Payment in full must be received by the date(s) reflected on your invoice. If you fail to make payment by the due date, we will remind you to make payment. In addition to the payment, you will also be responsible for any costs imposed on us by suppliers resulting from late payment. If we do not receive payment within 7 days after the reminder, you will be deemed to have cancelled your booking. Note: some trips may require payment (including full payment) earlier or in additional instalments and this will be advised with the booking confirmation. For late bookings (bookings within 45 days of departure), full payment is required at the time of request. You acknowledge that we may not be able to confirm services, in which case we will provide you with a refund. Please note that payments by card made prior to 1 October 2026 are subject to card processing fees reflecting the fees incurred by us for processing card payments. These processing fees are not refundable in any circumstance.
General Cancellations
you wish to cancel your trip for other reasons than as set out below, we
require written notice and will make refunds to you less cancellation fees in
accordance with the table below, calculated from the date which we receive
written notice:
Ferry Tickets: All ferry tickets are not refundable once paid in full
regardless of date of cancellation.
Other Services:
• Over 45 days before commencement: Deposit and any instalment
payments only
• 45 days to 31 days before commencement: 50% of the booking value
• Within 30 days or no show 100% of the booking value. Certain products
might be subject to additional cancellation fees in excess of the above.
This will be advised at the time your reservation is confirmed.
General
You agree that the deductions and cancellation charges specified above are
reasonable, represent a genuine pre-estimate of our loss and are required
to protect our legitimate business interests.
For group departures, a transfer of a confirmed booking to another
departure date at your request is deemed to be cancellation of the original
booking.
In these Booking Conditions, the term Force Majeure means an event or events beyond our control and which we could not have reasonably prevented, and includes but is not limited to: (a) natural disasters (including not limited to flooding, fire, earthquake, landslide, volcanic eruption), adverse weather conditions (including hurricane or cyclone), high or low water levels; (b) war, armed conflict, industrial dispute, civil strife, terrorist activity or the threat of such acts; (c) epidemic, pandemic; (d) any new or change in law, order, decree, rule or regulation of any government authority (the events in (d) being “Government Restrictions”).
Force Majeure – Prior to travel
If:
• in our reasonable opinion we (either directly or through our employees,
contractors, suppliers or agents) determine that your travel arrangements
cannot safely, lawfully or reasonably proceed due to a Force Majeure
event; or
• you give us notice no more than 14 days prior to commencement of
your booked travel arrangements that you cannot reasonably make use
of them due to Government Restrictions (for example due to border
closures)
then we may:
• reschedule your travel arrangements, but only if you are agreeable to the
rescheduled arrangements; or
• cancel affected travel arrangements, in which case our contract with you
for the affected arrangements will terminate.
If we cancel affected travel arrangements, neither of us will have any claim for damages against the other for them. However, we will either:
• issue you with a credit equal to payments received by us for the cancelled
travel arrangements, redeemable within 24 months of issue against any
travel services offered by us; or
• refund payments attributable to the cancelled travel arrangements
less: (a) unrecoverable third party costs and other expenses incurred or
payable by us for the cancelled travel arrangements; (b) overhead charges
incurred by us relative to the price of the cancelled travel arrangements;
and (c) fair compensation for work undertaken by us in relation to the
cancelled travel arrangements until the time of cancellation and in
connection with the processing of any refund.
Please note that our ability to issue you with a credit may be dependent on
our suppliers issuing corresponding credits to us. We cannot guarantee that
our suppliers will issue corresponding credits and so in such circumstances
we may opt to pay you a limited cash refund as outlined.
Force Majeure – During travel If due to Force Majeure we cancel travel arrangements after your trip has commenced, we will provide you with a refund of recovered third party costs plus any third party costs we don’t incur for cancelled travel arrangements only.
Force Majeure – General Where a limited cash refund is to be paid by us, we will use reasonable endeavours to recover payments from third parties attributable to your booking, but we make no guarantee that we will be able to recover these payments either partially or at all. If after we have paid you a limited cash refund (or after we determine that no cash refund is currently payable) we recover payments from third parties attributable to your booking, then we will pass on this payment to you. We will not be responsible for any other loss or costs you incur in connection with your booking (for example, airfares, insurance and visa expenses) if your trip or particular travel arrangements are cancelled due to an event of Force Majeure. If we provide you with any alternative services or assistance where travel arrangements are cancelled or rescheduled due to Force Majeure which you accept, then you agree the amount to be refunded to you will be reduced by the value of these services and assistance.
Other cancellations
If we cancel your travel arrangements for reasons other than Force Majeure you will be offered (at your election) a refund of all funds paid, or the offer of travel arrangements of substantially equal quality if appropriate. To the fullest extent permitted by law, we will not be responsible to you for any other expenses or loss you incur resulting from our cancellation.
We will endeavour to accommodate amendments and additional requests. You acknowledge that these may not be possible to fulfil, and for group departures a transfer of a booking to a different departure is deemed a cancellation. An amendment fee of $50 will be levied to cover communication and administration costs for any changes to bookings. You will also be required to pay any additional costs charged by suppliers.
Prior to travel We may occasionally need to make amendments or modifications to the itinerary and its inclusions and you acknowledge our right to do this. Most changes will not be significant. If we become aware of any significant changes to your itinerary or its inclusions that materially detract from the overall value of the trip (where we determine it can still proceed), then we will notify you within a reasonable time and refund you an amount attributable to any reduction in value determined by us acting reasonably. Accommodation Due to the dynamic nature of travel, we may need to substitute hotels, vessels and other forms of accommodation with properties or vessels of a substantially comparable or higher standard. We will endeavour to minimise substitutions. You acknowledge that these substitutions will not be considered a significant change. Alternative flights due to safety or security concerns If flights are included in your travel arrangements and a scheduled flight is cancelled, suspended or materially changed due to war, armed conflict, civil strife, terrorist activity or the threat of such acts, or if we reasonably determine that the intended carrier, route or transit point cannot safely or reasonably be used, we may arrange replacement flights with an alternative carrier or on an alternative route. You must pay any additional airfare, taxes, carrier charges or ticketing costs reasonably incurred by us in arranging those replacement flights. We will notify you of any additional costs as soon as reasonably practicable and use reasonable endeavours to minimise them. If, before travel, the additional cost is material and you do not agree to pay it, we may cancel the affected flight arrangements and the Force Majeure provisions will apply. During travel You acknowledge that the itinerary, modes of transport, accommodation and/or the trip’s inclusions may need to change during your trip due to local circumstances beyond our reasonable control, including road conditions, poor weather, changes in transport schedules, and/or vehicle breakdowns. General To the fullest extent permitted by law: • we will not be responsible for any omissions or modifications to the itinerary or the inclusions due to Force Majeure or other circumstances beyond our control happening after we have accepted your booking. This includes any loss of enjoyment or distress caused by omissions or modifications; • if you are entitled to any compensation for any modifications or omissions, then you agree it will be reduced by the value of any alternative services we provide which you accept; and • we will not be responsible to you for any other expenses or loss you incur resulting from any amendment or change to the itinerary or its inclusions.
No refunds will be made for of any travel arrangements not utilised, whether by choice or because of late arrival or early departure. This includes the failure of transport to operate according to schedule, which we disclaim responsibility for. If you are not fully and validly vaccinated against Covid-19 in the destination(s) where services are to be provided, and particular suppliers refuse to provide you with travel arrangements, then you agree you will not be entitled to any refund for those arrangements. We will not be responsible to you for any loss or expenses you incur (including loss of enjoyment or the costs of alternative arrangements) if you are denied services in these circumstances.
For security reasons, airlines and our overseas suppliers require names to be given exactly as stated in your passport. If you do not advise the correct information and we have to re-issue airline tickets or other documentation, then you will be responsible for any fees charged (such as airline cancellation charges or re-issue fees) in addition to our own reasonable administration fees.
Travel Documents cannot be issued until full payment is received and will be available no later than 14 days prior to departure. All documents for bookings under $2000 will be available in electronic format only. For last minute bookings paid less than 14 days prior to client’s departure, the documents will be provided in electronic format regardless of the value of the services.
It is strongly encouraged that you are adequately insured for the duration of your trip. We recommend comprehensive travel insurance to cover cancellation, medical requirements, luggage, repatriations and additional expenses. The choice of insurer is yours. We strongly suggest you purchase insurance at the time you pay your deposit. This is because cancellation fees and charges are payable from that time.
Rooms and scenes shown are representative of those featured in various programs but are not necessarily supplied or visited. Hotel locations on maps are a guide only as maps are not to scale. Hotel gradings are those suggested by relevant local authorities or our representatives and may vary from Tourist Office gradings. The quality of hotels overseas may differ from Australian standards. In general terms rooms can be smaller and fairly basic, particularly those in the lower categories. If you prefer a superior degree of comfort, please select a higher category of accommodation. Specific bedding arrangements can be requested but cannot be confirmed or guaranteed.
It is a requirement that you hold a valid passport with sufficient validity and any required visas for your trip. It is your responsibility to ensure that you are in possession of the necessary documentation to comply with the laws and regulations of the countries to be visited.
It is your responsibility to obtain vaccinations and preventative medicines as may be required for the duration of the trip. Any information provided by us is given in good faith.
It is your responsibility to ensure that you have a suitable level of health and fitness to undertake the trip of your choice. If you have doubts about your ability to undertake the trip, please contact us to discuss your circumstances prior to making a booking request.
Special dietary requests are required to be notified to us within 7 days after we confirm your booking. We will endeavour to communicate your requirements to relevant suppliers. However, we cannot guarantee requests will be met by suppliers. It is your responsibility to check that meals and beverages do not contain any allergens. We expressly disclaim any liability for meals or beverages that contain allergens other than in circumstances where we have been negligent.
When joining a group tour, you undertake to conduct yourself in a manner conducive to good group dynamics. If you act in a manner that threatens or disrupts the safety or enjoyment of others on the tour, the tour leader may, acting reasonably, require that you leave the tour. You will not be entitled to any refund for unused services and you will be responsible for any additional costs you incur.
Some tours are based on a minimum number of passengers travelling. We will advise you prior to confirming your booking if this is the case. If a tour fails to satisfy minimum numbers, it may be cancelled or re-costed. We will give you notice no later than [45] days prior to the tour’s commencement. If the tour is re-costed, you will have the option to either accept the new cost or to cancel your booking. You must make this election within 14 days of receiving notice from us. If we cancel the tour or if you cancel your booking in these circumstances, we will at your election refund all payments made or credit payments towards alternative arrangements. We will not be responsible for any other travel arrangements affected by, or any additional costs incurred, as a result of cancellation in these circumstances.
When on tour, we may take photographs or make recordings of you and your activities that identify you. We reserve the right to use any images and/or recordings for promotional and marketing purposes. You consent to this use and acknowledge you will not be entitled to any payment or other compensation. If you do not consent to the use of your image or likeness, please advise us as least 21 days prior to the commencement of your tour.
We are not responsible for any additional activities or excursions which are not included in the booked itinerary or which we sell as agent for the principal operator. Any advice or recommendation made by a guide or local representative does not make us responsible.
You acknowledge that travel involves personal risks which may be greater than those present in your everyday life. This could be as a result of the adventurous nature of your trip or the visiting of destinations which present geographical, political or cultural risks and dangers. You should consult guidance issued by the Department of Foreign Affairs and Trade (DFAT) applicable to the destinations within your itinerary. You acknowledge that your choice to travel is made having had the benefit of DFAT guidance, and you accept any additional personal risks associated with your travel. To the fullest extent permitted by law, we disclaim any liability for these risks.
Services supplied by independent suppliers Where a third party over whom we have no direct control (Independent Supplier) is the supplier of travel arrangements that form part of your trip, you acknowledge that our obligations to you are limited to taking reasonable steps to select a reputable Independent Supplier and arranging for them to provide those travel arrangements to you. Independent Suppliers over whom we have no direct control include but are not limited to airlines, railway and cruise operators, hoteliers, independent transport companies (i.e., vehicles not operated by us) and common carriers. To the fullest extent permitted by law, we will not be responsible to you for any loss, damage, death, personal injury or delay attributable to the actions or omissions of an Independent Supplier. Any claims you have in this regard must be made against the Independent Supplier and not caused by our negligence. Any claims you have in this regard must be made against the Independent Supplier. Services we directly supply To the extent only that we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care. We will only be responsible for our employees in the course of their employment, and for our agents and suppliers (where we have control over them) if they were carrying out the work we had asked them to do. We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party not connected with the provision of the travel arrangements or services, or due to an event of Force Majeure. While we endeavour to meet scheduled arrival and departure times, we cannot guarantee this. We will not be responsible for any loss or additional expenses you incur for any missed connections/services attributable to delays, including for any scheduled services delays. General liability limitation You acknowledge that travel arrangements or services which comply with local laws and regulations will be deemed to have been properly performed, even if this would not be considered the case in Australia. Australian Consumer Law and corresponding legislation in State jurisdictions in certain circumstances imply mandatory guarantees into consumer contracts (“Consumer Guarantees”). These Booking Conditions do not exclude or limit the application of the Consumer Guarantees other than to the extent they can be excluded or limited, in which case we limit or exclude the Consumer Guarantees to the fullest extent possible. Other than the Consumer Guarantees, we disclaim all warranties and guarantees. Our maximum liability to you under these Booking Conditions, in tort (including negligence) or at law is limited to arranging for the travel arrangements to be resupplied or payment of the cost of having them resupplied. This limitation applies to the extent permitted by law and subject always to the Consumer Guarantees.
In the event of a problem with any aspect of your travel arrangements you must tell us or make our representative or our local supplier aware of such problems as soon as possible. This is so we or our suppliers have had the opportunity to put things right on the ground. If you notify us of a problem during travel and we haven’t resolved it to your satisfaction, please follow this up in writing within 30 days from the end of your travel arrangements. This is so we have the opportunity to pursue the claim with our own suppliers (if relevant). If you fail to follow this procedure, this may limit your rights to make a claim.
If you place a booking on behalf of another party, you represent and warrant us that you are duly authorised to provide the agreement and consent of the other party to be bound by these Booking Conditions. You agree that you will be responsible for any loss or damage we incur if this is not the case.
The contract between Greece and Mediterranean Travel Centre Pty Ltd
trading as Greece and Mediterranean Travel Centre or Luxury Greece
Collection and you is governed by the laws of the State of New South
Wales. Any disputes shall be dealt with by a court with the appropriate
jurisdiction in New South Wales.
If any provision of these Booking Conditions is found to be unenforceable,
then to the extent possible it will be severed without affecting the remaining
provisions.
Any personal information you provide to us will be collected, stored, used,
protected and shared in accordance with Australian Privacy Principles, and
our Privacy Policy, which is published here
www.greecemedtravel.com.au |
Updated: 30 June 2026